Shipping

Every order is sent from Portugal with tracking. Here is where we deliver, how long it takes and what it costs.

When your order leaves us

• Pieces without a line: within 1–3 business days of your order.
• Pieces with your own line: within 5–7 business days.
• Business days are Monday to Friday, except Portuguese public holidays. Orders placed after 14:00 Lisbon time count from the next business day.

Destinations, costs and delivery times

Destination	Cost per order	Delivery after dispatch
Portugal (mainland)	USD 4.90	2–4 business days
Spain, France, Germany, Austria, the Netherlands, Belgium, Luxembourg, Ireland, Italy, Denmark, Sweden, Finland, Poland, Czechia	USD 9.90	4–8 business days
United Kingdom, Switzerland, Norway	USD 14.90	5–10 business days
United States, Canada	USD 16.90	7–14 business days

Costs are converted into the currency you shop in and shown in your bag and at checkout before you pay. There are no other fees. We do not deliver to other countries at the moment. For Madeira and the Azores, please write to us before ordering.

Delivery times are estimates given by our carriers. If no date is agreed, we deliver within 30 days of your order at the latest. If we cannot, you may cancel and we refund you at once.

Tracking

You receive an email with the tracking number when your parcel leaves us. If the tracking has not moved for five business days, write to us and we will chase the carrier.

VAT, duties and import charges

• European Union: prices include VAT at the rate of your country. Nothing more is due on delivery.
• United Kingdom: prices include UK VAT. Nothing more is due on delivery.
• Switzerland, Norway, the United States and Canada: no VAT is charged. Your country may charge import VAT, duties or a handling fee on arrival, collected by the carrier. These are set by your country, not by us, and are not included in our prices.

Legal and export restrictions

Our pieces are ordinary textile goods and are not subject to export restrictions to the countries above. We do not deliver to addresses in countries under EU sanctions. Personalised lines must follow the personalisation rules.

If a parcel is lost or damaged

The risk passes to you only when you, or someone you name, receive the parcel. If it is lost, or arrives damaged, write to us within a reasonable time with your order number and photos. We send a replacement or refund you in full; you do not need to deal with the carrier.

Wrong address

Check your address at checkout. If you notice a mistake, write to us at once; we can change it until the parcel is dispatched. If a parcel comes back to us because the address was incomplete, we resend it for the shipping cost of your zone or refund you the price of the goods.