Accessibility

A letter should be readable by everyone it is meant for.

What we do

• We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, as the European Accessibility Act (Directive (EU) 2019/882, implemented in Portugal by Decreto-Lei n.º 82/2022) asks of online shops.
• Text and background colours meet the WCAG contrast ratios.
• Every function can be used with a keyboard; focus is always visible; a “Skip to content” link opens each page.
• Images carry text alternatives; decorative images are hidden from screen readers.
• The stitched preview only repeats the text you type in a labelled field, and every thread colour has a written name.
• Animation stops when your device asks for reduced motion. Videos are silent and only play while visible.
• Pages work when zoomed to 200% and on small screens.
• We do not use accessibility overlay tools.

Known limitations

The payment window of our payment providers is provided by them; we choose providers that publish accessibility commitments. Videos have no speech; they show embroidery and the folding of a handkerchief and are described in the text next to them.

Tell us about a barrier

If something on this website is hard to use, write to support@keepselle.shop or call +351 914 227 593. We answer within five business days and will help you complete your order by email or phone in the meantime.

If you are not satisfied with our answer, you can contact the market surveillance authority for accessibility in Portugal, or file a complaint in the Livro de Reclamações.

Statement prepared on 12 October 2026.