Questions

Can I add a line to any piece?

To every handkerchief set and tote bag, and to the Carta Pillow Cover and Carta Pouch. Up to 20 characters, in red or black cross stitch. The rules are on Your line.

Will you correct my spelling?

No. We stitch exactly what you type, as the old handkerchiefs did. Check your line in the bag and at checkout before you pay.

Is the line stitched or printed?

Stitched, in cross stitch with cotton thread. Nothing on our pieces is printed.

Are these certified Lenços de Namorados do Minho?

No. Our motifs are original and inspired by that tradition. Certified Lenços de Namorados are made by certified artisans of the Minho and carry their own certification; ours do not.

How much is delivery and how long does it take?

Tracked delivery costs USD 4.90 to Portugal (2–4 business days), USD 9.90 to the rest of the EU (4–8), USD 14.90 to the UK, Switzerland and Norway (5–10) and USD 16.90 to the United States and Canada (7–14), converted into your currency at checkout. Pieces leave us in 1–3 business days, or 5–7 with a line. See Shipping.

Do prices include VAT? Will I pay duties?

For delivery to the EU and the UK, prices include VAT and nothing more is due on arrival. For Switzerland, Norway, the United States, Canada and other destinations, no VAT is charged; the destination country may charge import VAT or duties, which the carrier collects.

Which currency will I pay in?

In the currency shown in the shop, which you can change in the header: US dollars, euros, pounds sterling, Danish, Swedish or Norwegian kroner, Swiss francs or Canadian dollars. The checkout tells you the currency you will be charged in.

How can I pay?

By card (Visa, Mastercard, American Express) or PayPal, through payment providers certified to PCI DSS. We never see your full card number.

Can I return a piece?

Yes, within 14 days of delivery, without giving a reason, unless it carries your own line. Use the button Withdraw from contract here or write to us. See Returns & withdrawal.

Something is wrong with my piece. What now?

Write to support@keepselle.shop with your order number and a photo. Every piece is covered by the three-year legal guarantee; we repair, replace or refund. See Legal guarantee.

Can I cancel or change an order?

Yes, free of charge until it is dispatched (for personalised pieces, until stitching starts). Write to us as soon as you can with your order number.

Are cushion inserts included?

No. Our pillow covers are sold as covers only, with an envelope back. The size of insert that fits is on each product page.

Do you have discount codes or a newsletter?

Not at the moment. Prices are the same for everyone, and we do not send marketing emails.